A Day in the Life

Every detail considered, every experience elevated— The Boca Raton’s VIP Ambassadors set the standard.

By Nila Do Simon

The Boca Raton’s Majestic Arched walk-ways, manicured courtyards, and glistening 200 waterfront acres may command visual precedence, but beyond its incredible beauty is a more rarefied experience. Distinctive, even. Here, the iconic destination prepares bespoke touches that are designed for those who appreciate discretion and seamless luxury at every turn.

The resort’s VIP Ambassador team redefines what it means to travel well. The dedicated team offers curated privileges that transform moments into memories and elevate an already legendary destination into something truly extraordinary. Among the VIP teams’ focus is caring for guests staying within The Boca Raton Suite collection—an exclusive selection of designated suites at Tower, Yacht Club and Beach Club.

For VIP travelers, the process begins even before they step foot on property. “We plan every aspect of their stay,” says Kristina Lathan, a VIP Ambassador. “There is nothing they have to do when they get here—except relax. We want their time at The Boca Raton to feel like home for them.”

The team works months ahead of a guest’s arrival to ensure every detail is just how the traveler would prefer. The private car that meets them at the tarmac? Arrived ahead of time with cabin temperatures acclimated to the guest’s preference. That favorite bottle of wine the guest mentioned during their last visit? Already waiting in the suite.

For Lathan and the entire VIP Ambassador team, it’s the little things that make the difference. The team keeps extensive notes of their VIP guests and their families’ favored amenities, as well as aversions. They are known for preparing their favorite bottle of water and snacks in suite, and knowing their food or dietary restrictions. Or working with the property’s in-house floral team at Boca By Design to fill the suite with favored flowers.

“The VIP experience is the most elevated experience that you can have,” Lathan says.

Created by Daniel Hostettler, The Boca Raton’s Presi dent & CEO, the VIP Ambassador service is focused on elevating the already high standards at the resort and Club. “We wanted to have a very curated experience,” says Capucine Gombert, who oversees the VIP Ambas sadors. “We are here to give that exceptional service, and we make anything and everything happen.”

For VIP guests, this is where exclusivity feels intuitive, and indulgence is delivered with unmistakable grace. Upon arriving to the property, a VIP Ambassador awaits the guests at the valet entrance, greeting everyone in the party before escorting them to their suite.

The team has been known to anticipate needs before they are spoken. Some previous special touches include bringing a child balloons or plushies for their birthday, or candies from The Boca Raton’s confectionery store Maison Rose. They have set up in-suite dinners, including a recent Thanksgiving meal for guests who spent their holiday with The Boca Raton.

As Lathan puts it, “We are there for their needs, large or small, quietly orchestrating their stay.”

That includes literally building an outdoor basketball court from the ground up for a basketball-loving family this past festive season. Frequent visitors to The Boca Raton, the family looks forward to playing basketball every year while on property. This past season, however, saw the property’s basketball court removed. Still, Lathan did not let that stop her from providing a family tradition to these guests. After working closely with security and operations to ensure safety across all aspects of constructing and procuring a site, the VIP Ambassador team built a makeshift basketball court for the family and installed a hoop in less than 48 hours of the request.

The family’s reaction? “They were thrilled,” Lathan says. “They were so happy to be able to continue this important tradition.”

Brooke Martin, the VIP Manager, says it’s not just about the on-property amenities that make the difference for guests. It’s the post-trip touches as well. Like that one time a young child left her favorite stuffed giraffe at the property. Martin found the plushie and created a photo book filled with photographs of the giraffe on its adventures at The Boca Raton before mailing it back home. It was photographed on the golf course, at the pool, and dining on property. In her words, Martin wanted the child to know that the plushie was in good hands and, instead of being lost, had found new moments to stay spirited.

“To be able to personally connect with these guests every day and be such a part of their family’s and their experience here is truly remarkable,” Martin says. “I love being here.”

A Day in the Life

Every detail considered, every experience elevated— The Boca Raton’s VIP Ambassadors set the standard.

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