Jennifer Ottmann, Vice President of Food and Beverage
Jennifer Ottman believes the answer is always in the room. Specifically, any room with staff from The Boca Raton. Early in her tenure as the property’s Vice President of Food and Beverage, Ottmann learned that the solution to any issue that arises can be solved by her passionate team members. That belief gave way to creating programming that reinvested in their young leaders, including a leadership development series attended by the junior-level managers. “We start every single one of those meetings by drawing a bridge,” says Ottmann, a longtime hospitality leader who has worked at SLS Baha Mar and with Thomas Keller Restaurant Group. “Then, we need to figure out how we get to the other side of the bridge. And when you get bright minds in a room together, they tend to figure it out.”
From her viewpoint, Ottmann believes the newfound sense of camaraderie and accomplishment that permeates within the team has enlivened each member. Like when the young managers created and implemented a weekly newsletter for The Flamingo Grill focused on service, reviews, and team accomplishments. “My team inspires me,” she says. “Seeing these eager, hungry minds work so hard to solve issues inspires us all to be better.