Five-Star Spa Palmera

Spa Palmera is reserved exclusively for Club members and resort guests and is not available to the public.

To preserve the tranquil nature of the Spa and its environment, guests under the age of 16 are not permitted to use the Spa facilities. This includes the Private Spa Pool, sundeck, Ritual Baths, and locker facilities.

Young adults ages 16–17 are permitted to access select spa facilities when accompanied by a parent or legal guardian. Permitted areas include the outdoor pool, café, sauna, inhalation room, steam room, showers, restrooms, locker rooms, and lounges.

The Ritual Bath area is reserved exclusively for guests 18 years of age and older.

Guests are encouraged to arrive thirty (30) minutes prior to the start of their service to allow for a leisurely arrival experience. Guests wishing to go directly into their treatment and bypass locker rooms are welcome to do so and should arrive no later than five (5) minutes prior to the start of their service.

Please notify Spa Palmera’s Concierge of any ailments, disabilities, or allergies when making your reservation, and notify your therapist of the same information at the time of treatment.

To ensure the preservation of Spa Palmera’s tranquil and rejuvenating atmosphere, the use of mobile phones is strictly prohibited in the following areas: locker rooms, treatment rooms, Ritual Baths, Inhalation and thermal rooms, and the Great Hall. Additionally, electronic devices such as laptops are not permitted in any designated relaxation areas, including the Great Hall and the poolside space directly adjacent to it.

For your convenience, an automatic 20% Gratuity is added to each service and distributed in full to your service provider. You may choose to add or adjust based upon your discretion.

We kindly request that you keep your personal belongings to a minimum for your spa/salon visit. Spa Palmera is not responsible for guest belongings, and we request that all guests leave their valuables at home or in the safe in their hotel accommodations.

Indoor amenities include Inhalation, Sauna, Steam room, showers, and Ritual Baths. Guests may also enjoy access to Great Hall, lockers, locker lounges and restrooms.

Pool access is exclusive to guests having spa treatments. Guests cannot reserve lounge chairs and usage is based on first come, first served basis. As a courtesy to fellow spa guests, lounge chairs cannot be held while guest(s) are receiving their spa treatment.

Packages are priced at a pre-discounted rate. No further discounts apply. For your convenience, an automatic 20% gratuity is automatically added to each package and is based off original pricing.

Guests will be given a robe and slippers for use throughout their spa visit. Personal care amenities are available upon request with the Spa Attendant.

Guests are requested to shower prior to their spa service.

We strictly adhere to the Spa Palmera cancellation policy. If you must change or cancel an appointment, please advise us 12 hours in advance to avoid being charged 100% of the scheduled service. Parties of 6 or more guests and package bookings are required to provide a minimum of 24 hours advance notice to avoid being charged 100% of the scheduled service.

EPA Compliance: All spa/salon tools, containers, and all surfaces are cleaned frequently with an EPA-registered disinfectant.

All guests receiving a spa or salon service are required to complete a waiver prior to their spa service. A digital waiver will be sent once a reservation is confirmed. This may be completed the day prior, but no later than the morning of your service. Services will not be performed without a completed waiver.